Click on a question below for further information. If you have any queries still unanswered, please email us at

Do i need to soften my earwax beforehand?

No, it is not a requirement to soften your earwax before microsuction, and in almost all cases earwax can be removed via microsuction without pre-treatment. However, using a natural olive oil spray for a few days beforehand can make the procedure easier and help to relieve your symptoms. It is advised not to use chemical solutions such as Otex, sodium bicarbonate or hydrogen peroxide, as these are unhealthy for the skin in your ear canal.

Can i book if i have an ear infection?

Yes, you are still able to book an appointment and have microsuction if you have a confirmed or suspected ear infection. The audiologist will be able to remove any mucus, discharge or wax blocking your ear canal. This can help to improve your hearing, relieve your symptoms and increase the effectiveness of prescribed antibiotics. It is very important however that you still see your GP for diagnosis and treatment of the infection, as we are unable to prescribe antibiotics.

What method is used to remove my earwax?

The method used at Vivona Earcare for earwax removal is called microsuction. During this procedure, the audiologist will wear a headlight and microscope to see exactly what they are doing inside your ear, while using a suction device at low pressure to gently remove the wax. Microsuction is painless, fast, effective, hygienic, and considered the safest method of removing wax from the ear. Unlike outdated methods such as syringing / irrigation, no water or high pressure is used, making it the gold standard method for earwax removal across medical practice.

What Happens During An Appointment?

Every appointment begins with an ear examination, where the audiologist will use a video otoscope to show you your own ear on a screen. During earwax removal appointments. The audiologist will then explain the microsuction procedure before carrying it out and make sure that you are comfortable. After the procedure, your ear will be shown to you on again using the video otoscope.

How long does the procedure take?

Microsuction does not normally take longer than 5 minutes per ear, and can be as quick as a few seconds depending on the texture of your earwax and the severity of the blockage. The full apointment is 15 minutes to allow some extra time to fully cater to your needs and address any further issues you may have. There is no obligation to stay for the full appointment unless necessary.

Who Performs The Procedure?

All appointments with Vivona Earcare are carried out by a fully qualified, registered and accredited audiologist, with both NHS and  private healthcare experience in all aspects of hearing and ear care. This enables them to recognise and advise on any further problems you may have with your ear health, hearing, tinnitus or balance. Accreditation is with the Registered Council of Clinical Physiologists, the Health Care Professionals Council and the British Society of Hearing Aid Audiologists. 


0203 488 3824

Interchange Building, 81-85 Station Road, Croydon, CR0 2RD

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